Obscura
Saturday, February 10, 2007
Thursday, February 08, 2007
Genchi Genbutsu
Genchi Genbutsu (????) means "Go and see for yourself" and it is an integral part of the Toyota Production System.
The notion is that rather than simply hear or read about a problem and make a suggestion for improvement, one should actually go to its direct location and experience the situation first hand. All too often an issue is raised on a conference call, in a meeting, in the board room or even over email. Then, from the remote location, a solution is created (by a team or sometimes an individual) that will somehow alleviate the circumstances. It is as if a doctor in New York is called for a consult from a fellow colleague in Seattle and by simply listening to a description of the patient and the presented symptoms he correctly diagnoses the medical problem and prescribes the proper course of treatment and medication. Even if he was sent X-rays, cat scans and lab results, an accurate conclusion is highly unlikely. Thus, Genchi Genbutsu says that the only course of action to take is for the doctor in New York to fly to Seattle so that he can examine the patient himself.
DMAIC
Define, Measure, Analyze, Improve, Control. Incremental process improvement using Six Sigma methodology. See DMAIC MethodologyPronounced (Duh-May-Ick).
DMAIC refers to a data-driven quality strategy for improving processes, and is an integral part of the company's Six Sigma Quality Initiative. DMAIC is an acronym for five interconnected phases: Define, Measure, Analyze, Improve, and Control.
Each step in the cyclical DMAIC Process is required to ensure the best possible results. The process steps:
Define the Customer, their Critical to Quality (CTQ) issues, and the Core Business Process involved.
Measure the performance of the Core Business Process involved.
Analyze the data collected and process map to determine root causes of defects and opportunities for improvement.
Improve the target process by designing creative solutions to fix and prevent problems.
Control the improvements to keep the process on the new course.